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Shipping FAQ's

How much is postage?
Australia wide our postage is just $9.95 or $12.95 if you upgrade to express (note, express not available on all items).  All orders over $40 come with free shipping.
For orders outside of Australia a flat rate of $10 will apply.

When will my order be shipped?  
Depending on the time of day you place your order we will ship to you either same or next business day.
**NOTE:  Due to the dreaded C word and extensive restrictions throughout NSW we are experiencing delays in shipping your order of up to 2-3 business days and Australia Post is also experiencing delays.  We appreciate your patience with this.

How long will it take to arrive?
We ship using Australia Post from the Sydney.  Depending on where you are located this could be as quick as 2 business days (for the east coast) or up to 5-7 if you are located in remote or rural areas.  For our WA friends this can be a bit longer.

If you require faster shipping you may wish to consider Express Post. 

Who do I contact if my order is late?
If you have not received your order the first point of contact is Australia Post who's details you have received when your order was dispatched.  They will be able to give you an update.  

Unclaimed Parcels/Returned Postage:
Once your order has left us, it is your responsibility to keep track of it via the tracking you were sent.  If you fail to collect the item from the Post Office in the required time frame and it is returned to us, you will be liable for return postage of $12 if you wish for the order to be resent.  Otherwise, we will issue a refund less an admin fee of $10.  This procedure also applies to addresses that have been entered incorrectly on your order form.