We want you to be 100% satisfied with your purchase, but we understand sometimes that won't always be the case. That's why we offer a full refund and return policy. To advise us of a fault/return please email: love@lovethyoils.com
Faulty items:
If you have received an item that is damaged/faulty in someway, please send us photos of the item within 30 days of your purchase, so we can arrange replacement/refund at no cost to you.
What if my essential oils leak during transit:
If you notice leakage upon receiving your order, please provide us with clear photos of the damaged packaging and the bottles to identify which oil leaked. We require these photos to confirm the issue. Unfortunately, once the bottles are opened, we are unable to assist further.
Unwanted/Not What I Expected/Just Don't Like It items:
If you receive an item and have changed your mind about keeping it, you are welcome to return the item/s in their original & unused condition for a full refund. Return postage is at the customers expense and refund will be arranged once goods have been received by us. The return is processed for the value paid during the purchase of the product and excludes shipping cost.
*Items purchased during sale/promotion cannot be returned/refunded.
Unclaimed Parcels/Returned Postage:
Once your order has left us, it is your responsibility to keep track of it via the tracking you were sent. If you fail to collect the item from the Post Office in the required time frame and it is returned to us, you will be liable for return postage of $12 if you wish for the order to be resent. Otherwise, we will issue a refund less an admin fee of $10. This procedure also applies to addresses that have been entered incorrectly on your order form.
What if I forgot to add my promo code?
If you have a promo code this must be applied at checkout. Once an order is placed on the website we are no longer able to amend the order this includes adding a promo/discount code.